Frequently Asked Questions
Everything you need to know about Tallow + Ash products and services.
What is the typical shipping time for my order?
Standard orders are processed within 1-2 business days. Shipping usually takes 3-5 business days depending on your location.
Do you offer a return policy?
Yes, we offer a 30-day return policy for unused and unopened items in their original packaging.
Are Tallow + Ash products eco-friendly?
Sustainability is at our core. We use responsibly sourced ingredients and prioritize recyclable packaging across our entire range.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to follow its progress.
How do I contact customer support?
Our team is here to help! You can reach us via the contact form on our website or by emailing support@tallowandash.com.