Returns & Exchanges
At Tallow + Ash, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for unused and unopened products in their original packaging.
Initiate Your Return
Log in to our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Carefully pack the items in their original shipping box or a similar secure container to ensure they arrive back to us in perfect condition.
Ship It Back
Affix the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing